Emergency Refill Program · For California pharmacies
Emergency refills, with a physician-backed protocol behind your pharmacists.
When a patient's maintenance medication runs out and the prescriber can't be reached in time, Voyax gives your team clear criteria, documentation, and backup from our in-house doctor.
California pharmacies only · Pharmacists retain professional judgment on every case
Why pharmacies join
Clear criteria and physician backup for every emergency refill
Keep patients on their therapy
Up to a 30-day emergency supply bridges patients on stable maintenance medications until their prescriber responds.
A physician-backed written protocol
Consistent eligibility criteria and exclusions authored by our in-house doctor, so pharmacists aren't left to set the criteria on their own.
Documentation, QA & training included
Ready-made checklists, notices, and case logs, plus physician case review, so your staff saves time.
California pharmacies only · Excludes controlled substances and high-risk drugs requiring monitoring · Not tied to refill volume
3 steps
How it works
Sign & train
Sign a 12-month Pharmacy Services Agreement with our in-house doctor's medical practice. Pharmacists complete training and sign-off, then go live.
Screen & dispense
Screen each case with the checklist, dispense up to a 30-day supply, and notify the prescriber (and PCP) within 24 hours, per protocol.
Review & QA
Our in-house doctor reviews cases and sends monthly QA feedback. The protocol is updated annually, with ongoing physician oversight.
What's included
Everything your team needs to run the protocol
- Written protocol by our in-house doctor, with eligibility criteria, exclusions, and a 30-day maximum supply
- A pathway for prescribers who are reachable but slow to respond*
- Screening checklist, consent and patient notice, and prescriber/PCP notification templates
- A case log for state record-keeping
- Physician case review, monthly QA, and a clinical question line
- Pharmacist training and sign-off, plus an annual protocol update
Eligibility at a glance
Who it covers
Eligible cases
- CA-licensed pharmacies; patients located in CA
- Adults (18+) on a non-controlled maintenance drug
- Continuous use 90+ days; no recent dose change
- Prescriber unavailable, or can't respond in time
- Up to a 30-day supply; 1 per patient per year
Excluded
- Controlled substances (Schedules II–V)
- High-risk drugs requiring monitoring (e.g., warfarin, lithium; REMS drugs)
- Antibiotics, antivirals, acute therapy; new starts
- Patients under 18; pregnancy
- Patients outside California
Pricing
One flat monthly fee
One flat fee for physician oversight and protocol services, set in advance. Not tied to refill volume, patients, or revenue; no obligation to refer.
Contact us for pricing.
*Reachable-but-slow pathway subject to counsel confirming the legal basis. Voyax Health is a California-only program. Pharmacists retain professional judgment on every case.
Program details subject to final protocol and agreement.